This policy explains how Angel and Star Care Services Ltd ("Angel & Star", "we") collects and uses personal information through this website, and your rights. It should be read alongside our full privacy notice for people we support, which we share when care begins.
Who we are
Angel and Star Care Services Ltd is the data controller for information collected through this website. Company number 11618190, registered in England and Wales. Registered office: To be confirmed: registered office address. Office: Unit 1, The Courtyard, 17 Bond Street, Nuneaton, Warwickshire, CV11 4BX. ICO registration number: To be confirmed: ICO registration number. Data protection contact: To be confirmed: name or role and email.
Information we collect
- Enquiry and assessment forms: your name, contact details, town or postcode, who the support is for, the service you are interested in and anything you choose to tell us in the message box.
- Home enquiries and referrals: contact details, organisation and role (for professionals) and a brief, non-identifying summary.
- Job applications: your contact details, role, right to work answer, driving details, experience and CV.
- Website use: if you accept analytics cookies, information about how you use the site. See our Cookie Policy.
Health and other sensitive information
Some forms may include information about someone's health or support needs. This is "special category" data and has extra protection under UK GDPR. We ask you to give a brief overview only and not to include medical records. We use this information only to respond to your enquiry and assess whether we can provide support.
Why we use your information and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and arranging assessments | Steps before entering a contract, or our legitimate interests in responding to you |
| Health information shared in enquiries | Provision of health or social care (UK GDPR Article 9(2)(h)), with the relevant Data Protection Act 2018 condition To be confirmed: Data Protection Act 2018 condition |
| Professional referral enquiries | Legitimate interests |
| Recruitment | Steps before entering a contract and legitimate interests |
| Analytics | Your consent |
| Updates by email (if you opt in) | Your consent, which you can withdraw at any time |
Pre-employment checks such as DBS checks are carried out later in recruitment, under our recruitment privacy notice.
International transfers
Some providers may store data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
| Information | How long |
|---|---|
| Enquiries that do not lead to support | To be confirmed: retention period, for example 12 months |
| Information for people we support | In line with our care records retention policy |
| Unsuccessful job applications and CVs | To be confirmed: retention period, for example 6 months |
| Analytics data | To be confirmed: retention period, for example 14 months |
How we protect it
Form data is sent over an encrypted connection and stored in a secure database with restricted access. Notification emails contain a link to our secure system, not your details. CVs are stored privately and only our recruitment team can open them.
Your rights
You have the right to:
- ask for a copy of your information
- ask us to correct it
- ask us to delete it, where we have no reason to keep it
- ask us to restrict or object to how we use it
- withdraw consent at any time, where we rely on consent
- ask for data you gave us to be transferred, where this applies
To make a request, contact us using the details above. We will respond within one month.
Complaints to the ICO
If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk (opens in a new tab) or 0303 123 1113.
Changes to this policy
We may update this policy. The latest version will always be on this page with the date it was last updated.